NCP&Rcfgx Common Question and Answer

Tech Support
23

Does the A10s Pro support firmware update to earlier version?

For firmware version V1.3.3.0 and above, freedom update to any version above V1.3.3.0 are supported. Updating to versions below V1.3.3.0 is not supported.
For firmware versions below V1.3.3.0, only update to later version are supported.

24

What is the process for users to obtain an NCP file?

For cabinets with A10s Pro, NCP files are included by default upon shipment. For other COEX-supported cabinets, after the user places an order for cabinets and controllers, if there is a requirement to produce an NCP file, they can contact NovaStar. An FAE (field application engineer) will handle this matter.

  1. Collect Project Information: The user describes the project’s scenarios, system links, etc., to the FAE. The FAE evaluates the authenticity and feasibility of producing the NCP.
  2. Confirm Cabinet Information: The user fills out the NCP adjustment application form to assist the FAE to confirm the cabinet details. During this process, the FAE guides the user and checks that the cabinet information matches the project requirements.
  3. Ship the Cabinets: Including cabinets and environments.
    For the Cabinets: Determine if the screen manufacturer has backup cabinets. If available, use them. If not, the customer’s cabinets need to be used.
    For the Production Environment: The priority is the NovaStar Shenzhen Lab, as it possesses the most professional tools. If the customer has time or distance constraints, NovaStar European or American offices can be considered.
  4. FAE produces the NCP and delivers it to the user.
25

Is there any way for the system to verify you are sending the correct NCP file to the associated cabinet?

Since Q1 2026, we’ve launched a dedicated project team to tackle the problem users mentioned. Our solution is cloud-based NCP management, using the order number to lock a unique NCP file, ensuring user always have access to a factory-calibrated NCP file.