I have a MacStudio M4 that needs to be managed via JAMF Cloud so it needs to have access to our enterprise network. I can ping the MX40 from this computer, but I cannot add the MX40 via “add controller”
This situation exists when the MX40 is on the enterprise network, or when the MX40 and the Mac are assigned private IP in the same subnet, with the an additional network adapter.
Any thoughts on how to make this work?
I guess the reason could be that the multiple network adapters on your Mac are assigned to the same private subnet. ICMP ping works with unicast packets, but VMP’s controller relies on LAN broadcast/multicast packets. Conflicting NIC routes break broadcast replies, so the software cannot detect MX40 even with reachable IP. Additional blocks may come from JAMF Cloud network policies, macOS firewall, or corporate AP isolation.
To fix this, here are some recommended methods:
1. Disable all secondary network interfaces (Wi‑Fi, docking NICs, VPN, virtual adapters), leave only the Ethernet connected to MX40 active, then re‑connect controllers in VMP.
2. Bypass auto-scan: manually input MX40’s static IP in “Add Controller” to skip broadcast discovery.
3. Segregate subnets: assign different private IP ranges to each Mac network adapter, set the MX40-connected Ethernet as top priority in macOS network service order.
4. JAMF policy adjustment: create allowing rules for UDP/TCP ports 50000–50010 for NovaStar discovery & data traffic, disable corporate port isolation on the LAN switch, grant Local Network permission to VMP via JAMF config profile.